The below dates are indicative only and differ from our normal processing times listed below. Please be aware these are despatch times from Christchurch and do not allow for freight times. Please allow for shipping if your clients require their products by the end of the year. 

Please check with our Customer Services team for availability. We have a good range of stock available, with several units ready for immediate dispatch from our Auckland and Christchurch warehouses.

Our Customer Services team will be back to assist you with all your queries and orders from Monday the 13th of January 2025

VCBC Cabinetry Made To Order – 11 Dec 24 (excl Custom Colour Units)
In-stock vanity units, toilets, accessories, baths & showers - 20 Dec 24
Custom Colour Units - 25th Nov 24

Michel César Cabinetry Made To Order  – 25th Nov 24

Laundry Cabinetry Made To Order – 25th Nov 24

Burlington Cabinetry Made To Order – 25th Nov
In-stock tapware, toilets, accessories & baths - 18 December 24

Our top-selling lines that are in stock (ex-stock) at the Auckland and Christchurch warehouses, same-day dispatch is available. You can contact the customer service team for immediate assistance in obtaining these items.

If the items need to be manufactured in Christchurch, the lead times are as follows:

VCBC
White Units – 5 Working days
Melamine Units – 5 Working days
Custom Colour Units - 15 Working days

Michel César
White Units – 15 Working days
Timber Veneer Units – 15 Working days
Custom Colour Units – 15 Working days

Modern & Traditional Laundry
White Units – 15 Working days
Melamine Units – 15 Working days
Timber Veneer Units – 15 Working days

Lead times are calculated from the day Bath Co receives and processes the order. The provided lead times are indicative and subject to change due to supply chain delays. Despatch times from the Christchurch factory do not include freight times, so you should allow additional time for shipping.

For further details or specific inquiries about lead times for your order please contact Bath Co's customer service team. We are here to help.

Find your nearest leading retailer to order, or for further information.

Unfortunately, we can not offer tracking services directly to customers. Please contact your merchant for any freight time queries. If the freight time is longer than anticipated, we will communicate this with the merchant, who will contact you if it outside the expected timeframe.  

No. Timber Veneer is a 3 mm layer of real timber pressed onto water-resistant board. Melamine is a manufactured timber 'look'.

No. You can choose from our 8 Timber Veneer finishes. Some finishes will show natural variations as we use real timber. We recommend picking up one of our Timber Veneer swatches from your nearest retailer for the most accurate representation.

Absolutely! You can choose any colour from a paint manufacturer's swatches and Bath Co will match the colour for your cabinetry.

You can choose from matte, gloss, or metallic finishes for your furniture. It’s important to be aware that choosing a metallic or black finish will result in an additional 25% cost. Additionally, certain ranges may exclusively offer a matte finish only.

Yes, there is an additional cost for selecting a metallic finish for your cabinetry. Please inquire about the specific pricing details when discussing your customisation preferences with the merchant you are purchasing from.

Here at Bath Co we uses high-quality materials and precise color-matching techniques to ensure the closest possible match to your chosen paint colour. While they strive for accuracy, slight variations may occur due to factors such as lighting and material differences.  We recommend viewing a paint sample in your chosen space and lighting conditions, to ensure you’re satisfied with the colour and finish.

Simply fill out your chosen vanity order form and complete the designated section, which includes fields for the paint manufacturer's name and the specific paint color name. The Bath Co team will handle the rest, ensuring that your cabinetry perfectly aligns with your chosen color and finish.

Yes, we understand the importance of seeing the actual colour and finish.  We can provide you with a  sample (300 x 210mm) for an additional cost to ensure it meets your expectations before finalising your order. If you proceed with the order of the vanity, a percentage of the cost for the sample will be deducted from the vanity price. Enquire with one of our merchants for exact pricing. 

The production time for Custom Colour cabinetry may vary, but we aim to complete orders in a timely manner. When we recieve your order, our team will contact the merchant you purchased from with an estimated dispatch timeline.

Once an order is confirmed and production has started, We are unable to make changes. If you have uncertainties about your color choice, we suggest initially acquiring a paint sample from us for an additional cost to confirm your selection. 

Unfortunately, due to the personalised nature of Custom Colour furniture, we do not accept returns if you change your mind. We highly recommend reviewing your selected colour and finish choices carefully before confirming your order to ensure complete satisfaction with your custom furniture.

Absolutely, your Custom Colour furniture includes a Residential 5-year Bath Co warranty or alternatively a 1-year warranty for commercial use. For additional details, please visit our Warranties page on our website.

No, maintaining your Custom Colour furniture is simple. Regular cleaning with a mild, non-abrasive cleaner and a soft cloth is typically all that’s needed. Avoid harsh chemicals or abrasive materials that could potentially damage the finish. For more specific care instructions related to your chosen finish, refer to our care guidelines on our website.

Try us. We sometimes do it if it is a small change, like a handle. We do special designs for larger runs.

Due to the bespoke nature of our made-to-order furniture, it is non-returnable, as it has been crafted specifically for you. Stock items, however, can be returned if they are in their original box and maintain their original condition. A re-stock fee will be applied to cover associated costs, and a freight fee will be determined based on your location.

The warranty period is dependent on the product, please see our warranty information for details.

Yes – the installation is very important. Incorrect installation may void warranty. Please note, only authorised installers are able to install of some our of products (i.e Shower specialist) or the warranty may be void, please check these requirements prior. Ensure the installer is aware of what you ordered and follows the installation instructions provided with the product(s). For units – there must be timber to secure BOTH the unit and the basin/top to the wall. This is VERY important. Technical drawings and installation instructions are available on this website.

See our guides on Product Care - Cleaning & Maintenance for more information. It is important that units are kept free of excessive water/moisture and cared for as per our recommendations (otherwise it may void the warranty).

No. They are moisture-resistant. Our units are made of moisture-resistant board and are coated in a polyurethane finish to create a wrap seal. Keep excessive moisture/water off units by drying any problem areas, and ensure the area is well ventilated to minimise humidity, or this may void warranty. See our guides on Product Care - Cleaning & Maintenance for more information.

Yes, Timber Veneer panels are protected using a polyurethane coating to create a wrap seal. This is as durable as a painted unit, see our care instructions to maximise the life of the unit. Keep excessive moisture/water off units by drying any problem areas, and ensure the area is well ventilated to minimise humidity, or this may void warranty. See our guides on Product Care - Cleaning & Maintenance for more information.

To calculate the cost of a Kordura laundry benchtop, follow this calculation:
Length  ÷  100  x  price  =  answer. Price options include white or colour.

Nanoglaze is an anti-bacterial coating applied to the glaze during the production process of ceramics. It closes up the tiny pores in the ceramic and makes it harder for dirt and grime to take hold. It only takes a quick and easy wipe to remove dirt and bacteria.